Sites that require users to log in to access certain information and/or purchase products add an additional layer of potential complication to the usability process. To avoid potential visitor confusion and the possibility for errors, it is important that any login process requires little or no thought on the part of the site visitor.

Once logged in, you must be sure that visitors are able to find the information they want and expect to find. My Account pages need to provide visitors with access and ability to view and change personal information, as necessary.

Login Access

Access to any login page (or the login form itself) should be available consistently across all pages of the site. Be sure the form or link is obvious and easily differentiated from other areas of the web page.

Security

If the information behind your login contains sensitive data, you need to use the appropriate security protocols, assuring visitors that that you take their information's security seriously.

Registration

If visitors are not already registered a link to a new user registration form should be present. It's also smart to have a global link to "register" for any new visitors to the site.

Account benefits

Non registered visitors should be treated to benefits of account registration. This information should be located on the same page as the new user registration form.

Lost password

All login forms should contain an option to reclaim passwords and/or username should they have been forgotten. This information must also be passed securely.

Remember me

You can provide additional convenience (though less security) by giving visitors the option of checking a "remember me" box which will allow them to stay logged in indefinitely.

Privacy

Provide a link to your sites privacy information/policy near the login form submit button or email field. This gives your visitors confidence that you will treat their information with respect.

Status

The visitor's "logged in" status should be displayed at all times with a ready access to logout at their convenience. When additional security is necessary it's a good idea to automatically log them out after a set period of inactivity.

Change info

Once logged in, visitors should have access to change their user information, including usernames, passwords, contact info, payment details, etc.

Change confirmation

Once the visitor has submitted their information to be changed, provide a confirmation screen that shows the old and new info. This prevents errors and helps insure information remains accurate.

Financial details

Provide links to relevant financial information such as transaction history, invoices, balances, payment methods, etc. Provide printable version of this information.

Up-sell opportunities

Visitors that are logged in provide you an interested, captive audience. Consider discreetly utilizing up-sell opportunities - without being overbearing.

Subscribed services

Provide visitors access to the information/services to which they are subscribed. Also provide additional subscription options, if applicable.

Information management

Allow users to change the way they receive information, providing alternate methods such as snail mail, HTML or text based emails or to turning off communication entirely.

When visitors create an account with you they are making a commitment to you to enjoy the services or information that you provide. It's important not to let the usability process break down after visitors are committed. In fact, it's even more important to treat registered visitors respectfully and appropriately, ensuring they have access to the information they need. This develops long-term relationships and keeps them coming back.

Website development is not magic, and it's not as difficult as some people would like you to believe. The many companies involved in SEO or Search Engine Optimization are correct in stating your site must be "optimized" for the search engines in order to get higher search engine rankings. What they would like you to believe is this is all very technical and sophisticated, and therefore it justifies the prices they charge for their services.

What is in fact highly technical, sophisticated and developed by absolute geniuses, are the search engine algorithms used to rank sites as the "bots" crawl the millions of sites and bring back information. But you need to understand one thing clearly. The search engines are ultimately looking for only one result - fresh content that will be exactly what people like you and I want when we do a search.

When I made my first attempts at website building, I researched everything I could about website development and how to get my website ranked in the top 10 and then using all the technical tricks and tools to make the search engines happy and rank my site high. You can guess what happened...nothing!

The only way you could find my site was for me to actually tell you my URL. Needless to say, I had very little traffic. Then it hit me, why am I trying to outsmart the brilliant people at the search engines who continue to update their search technology on a daily basis? I realized there has to be a better website development method, and went looking. Face it, with out the search engines ranking your site highly; all your work will be for nothing, because your site will be invisible!

I was very lucky to find a company name Site Build It. I signed up with them for $300, and it was the best investment I have made yet in my online adventures. The folks at SiteSell are always on the cutting edge of everything e-business. They've helped tens of thousands of people launch successful Web businesses with SBI!.

I went through their 10 day course and read every page and watched every video. They quickly pointed out the basic misconceptions people have about website development and building sites that are ranked highly by search engines and how to avoid them. What they made clear to me can be summed up in one phrase used often in their course..."content is king!"

You start your website development with a concept or theme, a subject you are passionate about, a subject you believe you can make into a business. Then you do keyword research about your subject to find out how much search activity there is about your subject on the search engines. You also look at what keywords have the highest search demand versus websites supplying that information, and the resulting gap or surplus. When you find gaps, this means there is demand for information about those keywords, and an opportunity for your concept.

Then you build content rich pages around those keywords, and guess what. That is exactly what the search engine algorithms and "bots" are looking for...CONTENT! But you must never forget the most important part of equation will be the humans that will be reading your pages, so as they say in the training - Keep it real! You must write as your having a conversation with someone sitting in front of you.

If website development is magic, then the magic boils down to three key principles.

• Your website must have a theme that you are knowledgeable and passionate about.

• You must understand you will never outsmart the search engines, and the search engines rankings are based on good content around a specific theme and keywords.

• You must keep your human readers in mind as your first priority and develop your content for them.

Keep these basic principles in site at all times and then, and only then, you will get the results you want -- traffic and increased sales!

Web design for a competitive business isn't easy, especially when you add e-commerce (the buzzword for buying and selling online) to the mix. Thankfully, many service providers have basic web hosting templates available to their customers at little to no cost depending on your package. More complex templates can be quite expensive. Companies that provide hosting with templates make setting up and maintaining an e-commerce website possible for people without the expertise to do it themselves and without the money to hire a professional to design their site from the ground up.

When purchased separately from your web hosting package, a template can run anywhere from $20 for a basic, simple web template and well into the hundreds of dollars for a more complex, custom design. For the majority of small business owners, basic templates designed for businesses are usually a safe bet.

An e-commerce template may include basic pages, search and navigation tools such as a virtual shopping cart, but it will be up to you to find your own online payment processing - most often through a third party provider such as PayPal. A web search for "online payment processing" will provide you with several options.

As an alternative, you might want to consider a turnkey solution such as eBay Stores or Yahoo! The designs of sites like these make e-commerce solutions for small business accessible to everyone. Be sure to read the find print about transaction fees and other costs before you decide.

Questions to Ask about Functionality

1. Does the shopping cart accept debit cards and online checks?
2. Is there a limit to the number of products, services or categories you can set up?
3. Does the site offer automatic notification of orders and transactions?

Questions to Ask about Cost

1. What are the basic monthly fees?
2. Are fees charged on a per transaction basis?
3. Is there a setup fee? If so, what is it?
4. How are taxes handled?

Talk to other business owners about their choices and do your homework. The right solution is out there for you, you just have to be willing to do what it takes to find it!