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14 Usability Tips for Login and My Account Pages

Sites that require users to log in to access certain information and/or purchase products add an additional layer of potential complication to the usability process. To avoid potential visitor confusion and the possibility for errors, it is important that any login process requires little or no thought on the part of the site visitor.

Once logged in, you must be sure that visitors are able to find the information they want and expect to find. My Account pages need to provide visitors with access and ability to view and change personal information, as necessary.

Login Access

Access to any login page (or the login form itself) should be available consistently across all pages of the site. Be sure the form or link is obvious and easily differentiated from other areas of the web page.

Security

If the information behind your login contains sensitive data, you need to use the appropriate security protocols, assuring visitors that that you take their information's security seriously.

Registration

If visitors are not already registered a link to a new user registration form should be present. It's also smart to have a global link to "register" for any new visitors to the site.

Account benefits

Non registered visitors should be treated to benefits of account registration. This information should be located on the same page as the new user registration form.

Lost password

All login forms should contain an option to reclaim passwords and/or username should they have been forgotten. This information must also be passed securely.

Remember me

You can provide additional convenience (though less security) by giving visitors the option of checking a "remember me" box which will allow them to stay logged in indefinitely.

Privacy

Provide a link to your sites privacy information/policy near the login form submit button or email field. This gives your visitors confidence that you will treat their information with respect.

Status

The visitor's "logged in" status should be displayed at all times with a ready access to logout at their convenience. When additional security is necessary it's a good idea to automatically log them out after a set period of inactivity.

Change info

Once logged in, visitors should have access to change their user information, including usernames, passwords, contact info, payment details, etc.

Change confirmation

Once the visitor has submitted their information to be changed, provide a confirmation screen that shows the old and new info. This prevents errors and helps insure information remains accurate.

Financial details

Provide links to relevant financial information such as transaction history, invoices, balances, payment methods, etc. Provide printable version of this information.

Up-sell opportunities

Visitors that are logged in provide you an interested, captive audience. Consider discreetly utilizing up-sell opportunities - without being overbearing.

Subscribed services

Provide visitors access to the information/services to which they are subscribed. Also provide additional subscription options, if applicable.

Information management

Allow users to change the way they receive information, providing alternate methods such as snail mail, HTML or text based emails or to turning off communication entirely.

When visitors create an account with you they are making a commitment to you to enjoy the services or information that you provide. It's important not to let the usability process break down after visitors are committed. In fact, it's even more important to treat registered visitors respectfully and appropriately, ensuring they have access to the information they need. This develops long-term relationships and keeps them coming back.

Stoney deGeyter founded Pole Position Marketing in 1998 working from a home office and has since turned it into a leading search engine marketing business with a small team of seasoned Reno SEO marketing experts. Stoney pioneered the concept of Destination Search Engine Marketing which is the driving philosophy on how Pole Position marketing helps their clients expand their online presence and improve online conversion rates.

Stoney DeGeyter - EzineArticles Expert Author

 


Perth Web Development - Fueled By Knowledge And Skills

Web development is accomplished by following a dedicated growth cycle, during which a web developing professional concedes number of stages. The process is initiated by understanding the needs of client and target audiences for the website. However, there is no final stage of web development, as it is a continuous process. The process may require steady modifications after it is introduced in the cyber space.

The expert web professionals fuel the web development. These professionals carry years of expertise in the form of knowledge and skill sets. Website development is an art and web developers are like artists, who produce unique web portals. These professionals must be equipped with a number of qualities to win acclaim in their work. These qualities are achieved by acquiring related skill sets.

A Webmaster must be proficient enough to understand the purpose statement given by client and prepare objective statement for the website to be developed. It is the combined effort of client and web developer, which shape up in the form of basic aim of a website. Apart from these, the client as well as web developer must decide the target audience.

The next aim of a website must be to analyze the most appropriate option for the domain of a particular website. The domain name is one of the most critical factors of website development. It is responsible for generating traffic for the web and improving its ranking in search pages. Also, you must be aware of various SEO techniques to aid the effectiveness of website developed by you.

It is in the hand of web developers to employ most efficient tools and techniques to end up with a website, which proves to be a feather in his cap. The professional must be expert in designing templates and graphics for the website and utilizing back end coding for betterment of the website. Apart from professional web developing skills, the website must be backed by cemented contents to increase the worth of website manifolds.

As the website is introduced on Internet, there is a need to constantly keep a watch on its improvement with time. One must not fail to remember that there is a galaxy of websites sharing the same platform as shared by your own website and you need to secure a unique place for your website. For this reason, it is said that website development is a unremitting process, which never comes to a halt.

Perth web development is a complex task which is accomplished by following a step by step guide. Do you know what are the key factors essential to keep in mind while deciding over the perth website design of a website? You would also like to know some tips for better perth internet marketing and accomplishing your goals.

 


Overcoming Those Annoying CSS Bugs

There are a number of different browsers that you must compensate for when designing your webpage's in any format (CSS, tables etc.), some of the most common browsers are : Internet Explorer 6/ 7, Firefox and Safari. The main issues that arise with CSS design is that all browsers interpret CSS differently, for example Firefox does not understand some of the CSS commands that Internet Explorer does and vice a versa.

One of the main issues I have found when designing with CSS is a problem with margins in Internet Explorer 6. I found that when using a float on a div tag that also had a margin set, the margin would actually double and then knock the whole pages layout out. After numerous late nights and an insane amount of coffee I finally found a solution to this double margin bug. By inserting a simple line of code the double margin no longer double ! That solution is as follows, by adding this line of code to your CSS div tag 'display: inline'.

Another problem I have found with CSS in Internet Explorer 6 is a problem when trying to define a div tag that has a smaller size than the base font size. This problem again can be fixed with a simple line of code this time all we need to add is the following line of code to the div tag: 'font-size:0px'. There is also another solution to this problem that should have the same effect, because the div tag auto stretches to compensate for content overflow adding 'overflow: hidden' should also resolve the problem.

Unfortunately I have been unable to cover all of the cross browser issues that you may experience when designing with CSS, but most of the problems that you may encounter can be resolved pretty easily with simple trial and error. Happy designing!

Jonathan Popoola specializes in web design gloucestershire and web design cheltenham. Visit my site for information on webdesign.

 


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