Last February, I received a call from a man in Wisconsin asking about my writing services. He was particularly interested in having me rewrite the copy on his Web site. I was very surprised and wondering how in the heck he got my name. Then he mentioned something about my being my Internet hosting service's "customer of the month." I was very pleasantly surprised. After I spoke with him, I logged onto my email and there was an e-newsletter from my host server. And, yes, I was the "customer of the month," and my Web site was the featured site for the month.

Of course, I quickly hastened to my site and checked the traffic. I was up to over 300 visits to my home page for the morning, and the day was to end with 796 visits! I don't believe I'll ever see numbers like that again. I also received several other calls from people interested in my services.

It wasn't a complete surprise that my site was featured. Last year, I had filled out a "success story" response form on the company's site. I was later interviewed and told that I would be used as a case study. But the case study never materialized so I had forgotten about it. Thus I was very pleased when my site landed in their e-newsletter as the featured site.

My host is one of many companies where you can register domain names and get your business online. They will build a site for you; or, if you are cheap like me, you can build your own.

When I began my business a few years ago, I waited a whole year for my brother who owns an ad agency in L.A. to professionally build my Web site for free. Now he's kind of successful, and he didn't get that way by doing a lot of free work for relatives. At the time, my server was doing a lot of radio advertising claiming you could "build your Web site in 20 minutes." One day after nagging my brother once more, he became exasperated and said, "Why don't you just build your own."

So I did. I called the company and they provided templates and lots of help. I chose an animated template with a layout ideal for showcasing a portfolio. There was a bit of a learning curve. I had to play around and call for help a few times. It took me longer than 20 minutes; yet, technically, the commercial was accurate: you could really get a home page up with your contact info in 20 minutes. I believe I spent about 20 hours to get my Web site to the point where I was willing to "publish" it.

One of the advantages I have found about building your own Web site is that you don't have to rely on an outside Web Master to update it. Sometimes those fellows are swamped and it can take awhile. If I want to put a new project in my online portfolio, I can do it in a few minutes. Or if I want to add something new to my list of services, I can quickly type it in and it's done.

I found a huge difference in how I was perceived in the business community once I had a Web presence. Suddenly, I was taken seriously. These days when someone asks, "What's your Web address?" you should have it ready. And it should never be "under construction." Visitors find that very irritating. It's really not that hard to get a presentable Web site up.

As I mentioned earlier, there are numerous places where you can go to build a Web site. Just Google "do it yourself Web site" and you will get numerous options.

It is very inexpensive. My site costs me less than $100 a year for 20 pages. Some places are even cheaper. Compared to the thousands of dollars one can pay a Web designer, it's a sweet deal.

That's not to say that I don't believe in professionally designed Web sites. I still want one with more bells and whistles. I'm just waiting on my brother.

(Since initially writing this piece, my server has made the process even better. It's more professional, a lot more pages available ... and more bells and whistles.)

You can definitely generate more business with a quality website. This may be the first line of communication between you and potential guests. A user friendly, well designed website is one of the greatest assets imaginable today for any business, organization or community group.

The great advantage of website development for a company is that the website will be available 24 hours a day, 7 days a week and can be viewed from anywhere in the world. So anyone can collect suitable information from the website at any time.

In today's business environment and to beat the competition large companies definitely need to develop a website. Many business owners use the excuse that their business is "word-of-mouth" and they do not need a website. But a great way to reinforce the personal recommendations of other clients is through professional website development.

Website development helps your company to increase product knowledge, maintain communication between you and potential clients, sell your products or services, generate leads for the business, increase the popularity of your company and much more.

Website development could provide all the information about their business, their products and also have provisions to sell their products online. Customers could be kept informed of up and coming promotions and product developments.

In the world today, not having a website is like not being listed in the telephone book. A website provides added visibility and credibility among consumers. When searching for a web designing company you will want to make sure they are able to provide everything you need. If your website is e-commerce based, you will want to make sure your web design company offers more advanced features such as search engine optimization (SEO). If your business is still lacking a website it is not too late to get started. Building and marketing a website can be done at a very affordable rate. Invest in your business today.

Sites that require users to log in to access certain information and/or purchase products add an additional layer of potential complication to the usability process. To avoid potential visitor confusion and the possibility for errors, it is important that any login process requires little or no thought on the part of the site visitor.

Once logged in, you must be sure that visitors are able to find the information they want and expect to find. My Account pages need to provide visitors with access and ability to view and change personal information, as necessary.

Login Access

Access to any login page (or the login form itself) should be available consistently across all pages of the site. Be sure the form or link is obvious and easily differentiated from other areas of the web page.

Security

If the information behind your login contains sensitive data, you need to use the appropriate security protocols, assuring visitors that that you take their information's security seriously.

Registration

If visitors are not already registered a link to a new user registration form should be present. It's also smart to have a global link to "register" for any new visitors to the site.

Account benefits

Non registered visitors should be treated to benefits of account registration. This information should be located on the same page as the new user registration form.

Lost password

All login forms should contain an option to reclaim passwords and/or username should they have been forgotten. This information must also be passed securely.

Remember me

You can provide additional convenience (though less security) by giving visitors the option of checking a "remember me" box which will allow them to stay logged in indefinitely.

Privacy

Provide a link to your sites privacy information/policy near the login form submit button or email field. This gives your visitors confidence that you will treat their information with respect.

Status

The visitor's "logged in" status should be displayed at all times with a ready access to logout at their convenience. When additional security is necessary it's a good idea to automatically log them out after a set period of inactivity.

Change info

Once logged in, visitors should have access to change their user information, including usernames, passwords, contact info, payment details, etc.

Change confirmation

Once the visitor has submitted their information to be changed, provide a confirmation screen that shows the old and new info. This prevents errors and helps insure information remains accurate.

Financial details

Provide links to relevant financial information such as transaction history, invoices, balances, payment methods, etc. Provide printable version of this information.

Up-sell opportunities

Visitors that are logged in provide you an interested, captive audience. Consider discreetly utilizing up-sell opportunities - without being overbearing.

Subscribed services

Provide visitors access to the information/services to which they are subscribed. Also provide additional subscription options, if applicable.

Information management

Allow users to change the way they receive information, providing alternate methods such as snail mail, HTML or text based emails or to turning off communication entirely.

When visitors create an account with you they are making a commitment to you to enjoy the services or information that you provide. It's important not to let the usability process break down after visitors are committed. In fact, it's even more important to treat registered visitors respectfully and appropriately, ensuring they have access to the information they need. This develops long-term relationships and keeps them coming back.