As you know we are all fond of the easy things in life. We all like the path of least resistance. The easier we can find our way the better for us. The more complicated something appears the less we understand it and as consequence the less we like it.

With this in mind we need to approach the building of a website in a way that will avoid all of the above. Your website will need to be laid out in a way that understands the visitor's needs and addresses them clearly and concisely.

The question then becomes how to do this? When considering what subject to build your site around you will need to start your research on the forums relative to the topics of choice. For example if your passion relates to golf then you will need to visit forums where this subject is discussed.

Here you will need to look at what questions are being asked and where the people posting to this forum are having difficulty. Then you will need to get engaged and try and help. Here is how you could do this. Create a signature that links back to a free blog that asks the question "what is the biggest problem you face when it comes to golf"

On your free blog you could ask other questions. Your blog then can have a form where people can submit their questions. Of course you would need to offer them something to do this that will help their game and of course you will need to offer it for free.

Based on this you will be gathering actionable intelligence relative to your target market. With this information you can then build a website that addresses these concerns and provides a product that you are either affiliated with or that you have created yourself.

Now that you have this information you can build a real website that can generate a real income in multiple ways. You will want to build a site that is structured properly for the search engines and one which is easy to navigate for your visitors.

To conclude if you lay the groundwork properly then the rest will fall into place.

Sites that require users to log in to access certain information and/or purchase products add an additional layer of potential complication to the usability process. To avoid potential visitor confusion and the possibility for errors, it is important that any login process requires little or no thought on the part of the site visitor.

Once logged in, you must be sure that visitors are able to find the information they want and expect to find. My Account pages need to provide visitors with access and ability to view and change personal information, as necessary.

Login Access

Access to any login page (or the login form itself) should be available consistently across all pages of the site. Be sure the form or link is obvious and easily differentiated from other areas of the web page.

Security

If the information behind your login contains sensitive data, you need to use the appropriate security protocols, assuring visitors that that you take their information's security seriously.

Registration

If visitors are not already registered a link to a new user registration form should be present. It's also smart to have a global link to "register" for any new visitors to the site.

Account benefits

Non registered visitors should be treated to benefits of account registration. This information should be located on the same page as the new user registration form.

Lost password

All login forms should contain an option to reclaim passwords and/or username should they have been forgotten. This information must also be passed securely.

Remember me

You can provide additional convenience (though less security) by giving visitors the option of checking a "remember me" box which will allow them to stay logged in indefinitely.

Privacy

Provide a link to your sites privacy information/policy near the login form submit button or email field. This gives your visitors confidence that you will treat their information with respect.

Status

The visitor's "logged in" status should be displayed at all times with a ready access to logout at their convenience. When additional security is necessary it's a good idea to automatically log them out after a set period of inactivity.

Change info

Once logged in, visitors should have access to change their user information, including usernames, passwords, contact info, payment details, etc.

Change confirmation

Once the visitor has submitted their information to be changed, provide a confirmation screen that shows the old and new info. This prevents errors and helps insure information remains accurate.

Financial details

Provide links to relevant financial information such as transaction history, invoices, balances, payment methods, etc. Provide printable version of this information.

Up-sell opportunities

Visitors that are logged in provide you an interested, captive audience. Consider discreetly utilizing up-sell opportunities - without being overbearing.

Subscribed services

Provide visitors access to the information/services to which they are subscribed. Also provide additional subscription options, if applicable.

Information management

Allow users to change the way they receive information, providing alternate methods such as snail mail, HTML or text based emails or to turning off communication entirely.

When visitors create an account with you they are making a commitment to you to enjoy the services or information that you provide. It's important not to let the usability process break down after visitors are committed. In fact, it's even more important to treat registered visitors respectfully and appropriately, ensuring they have access to the information they need. This develops long-term relationships and keeps them coming back.

Ten years ago you could include a hit counter on your website and announce proudly that your site was doing "very well" as soon as the number reached 100,000. The current process is not nearly as simple or straightforward. The internet works in complicated ways that have evolved to solve a number of small problems. Consequently, concrete statistics are often difficult to obtain. If you believe the number of online visitors is a reliable indicator to gauge the popularity of your site or the potential sales of your product, you should consider the following:

1. Hit - Every time a user requests a file on your site (a page, not a picture or link to another site) it counts as a hit.

2. File - When a file or page is actually sent to the user, it counts as a file. Files normally outnumber hits, but neither is very useful in measuring traffic. Any IP can request all of the files on your page several times in one hour without any actual involvement from the user.

3. Impressions - This is a concept that has existed in advertising for many decades. For example, a 2-page magazine advertisement counts as one "showing of a creative concept". This equates to one impression every time a reader sees it. If your web page contains five small banners, you could have 10,000 page views, but 50,000 impressions.

4. Page Views - Almost everyone believe this is the most important traffic statistic. This term simply refers to the number of times any particular page has been viewed. This metric can be useful. However, values can often be over-inflated and should always be considered in conjunction with unique visits.

5. Visits & Unique Visits - A visit is simply logged every time a remote IP requests one of your pages for the first time in a timeout period. A unique visit is usually defined as "one visit per IP per day", regardless of timeouts.

The above are all very important metrics, but understanding them properly is key. The best way to decide how your site's traffic is performing is by creating a formula. If you know what you are doing, you can develop your own formula. However, there are plenty of effective formulas currently available. A basic idea of how to evaluate your traffic involves reviewing monthly averages, unique visits and page views. This will give you an idea regarding how many individuals visit your site, how many pages they view, and how long they remain.

A basic formula from MarketingExperiments.com would be:

C = 4M + 3V + 2(I-F) - 2A

This formula shows that conversions are a product of motivation (M), value (V) and then the friction (F) elements minus the incentives (I). This will help you determine how many customers are likely to purchase your product. However, you need all the values first! You can purchase online analytic tools or download them for an upfront or monthly fee. All of them can return useful data to a webmaster.

If you are not an expert webmaster, or you do not understand many of the technical intricacies of web traffic, you should download Google Analytics. This is one of Google's new free products, and all you require is a GMail account and a web site. The program provides easy to read analytic data in a web-based form for your website. This can make it easy to determine which metrics would be most useful for analyzing your online traffic.

Michael Ehlert
RevUpYourWebBusiness.com