Making your web site easy for international visitors to understand is what website internationalization is all about. There are times when differences in vocabulary may crop up. This can even happen across different industries in the same country.

One of the ways you can help your readers is to start a Glossary.

In your glossary you can list industry specific words and all words you use commonly where others may not have the exact same understanding. If you explain a process in your communication, think of including verbs in your glossary.

The key to making your glossary work for you is to strive for accuracy, clarity, and ease of understanding.

Accuracy

In some cases a lack of accuracy can have devastating effects.

• In health issues.
• In reference to using machinery.

Clarity

A glossary's aim is to give a clear meaning to the words you use. Keep your explanations as clear as possible. If they only lead to further misunderstandings or do not answer the readers questions, you would be better off without one.

Ease Of Understanding

Keep your glossary very easy read and people will enjoy reading it. Pay attention to the general appearance of the glossary as a whole as well as the individual explanations.

An Added Value

After ready through a well done glossary, the reader may well come away feeling appreciative of the easy to read informative experience. It is a wonderful touch of thoughtfulness to your international visitors.

Non-native English speakers will greatly appreciate its value.

Prepares For Translation

A glossary is highly recommended in certain industries where specific vocabulary requires expert translations.

In some instances some people feel they can take a dictionary out and provide translations of key vocabulary in languages other than their mother-tongue. This can lead to further misunderstandings. A glossary well done is far better than taking on translation skills when you do not have them.

However, your glossary will be of significant value to a professional translator once you decide to offer multilingual services.

Glossaries are also appreciated in non-technical areas too. Cultural habits differ. People can use vocabulary differently. Glossaries provide insight into how you communicate and provide a base for cross-cultural dialogue.

Hello

I am a person who decided 3 years ago that I wanted to create or build my own websites.

The company I use to assist me not only has ALL the tools and All the advice and ALL the assistance and can prove ALL that it says and is SO cheap to purchase, just today it surprised me AGAIN.

It appears that they had a little setback with one of the tools they provide. This tool is a major tool for all of us who are building websites.

Did they deny the problem? No.
Did they try to pass the blame onto someone else? No.
Did they try to hide from a lot of angry customers? Again, no.

Here is what they did.
They sent an email out to everyone, yes that's right everyone telling us that there was a problem AND APOLOGIZING PROFUSELY!

In addition they compensated us for the inconvenience by adding credits to the tool that was affected.

They kept in contact with us all through a forum which was very easy to locate and use.

They received many, many words of encouragement from a lot of website builders basically saying - thanks for the extra credits and no problem with the glitch.

Then the company advised after many testings that the problems were all fixed and we were good to go.

NOW IS THIS THE TYPE OF SERVICE YOUR COMPANY PROVIDES?

I'm reasonably confident that a lot of people are paying a lot of money for a product which does NOT do all that this particular company does. Question is why do so many people stay with that type of website building company?

I've done quite a bit of research into web analytics lately, and I have found a couple of things. Google analytics Is a great tool, but it cannot be the only tool an organization relies on. Because it is a purely JavaScript based, it is unable to catch browsers that do not have JavaScript enabled, this includes the search engine robots, some hand held devices, as well as a percent of users that manually turn this off. That being said we need a tool to parse the log files from the server and to give us information about these users, as well as providing us with "on demand" stats where as Google's stats are next day. The server logs also contain a wealth of other information that we are collecting automatically, so we might as well take advantage of it.

I have come to the conclusion that we need to use Google Analytics but we also need a tool that reads the server logs. There are quite a variety of tools that would fill this need. Google recently purchased Urchin who's web analysis product runs Google analytics, costs about $3k and will work with the Google Mini, Urchin also gives the ability to read logs from server software other than IIS (like apache, the software used for open source applications) .

Urchin will be releasing another version shortly, and this will be the first release since the Google buyout. Another option is WebTrends Analytics it costs about $4k. It Like Urchin will read both IIS and Apache logs, and has a web interface for users. The last product is NetTracker, it runs about $4k for the software, and another grand for support. it was recently bought out by Unica. The administration of netTracker is not the smoothest, and the support seems to have declined on quality since the buy out.