Sites that require users to log in to access certain information and/or purchase products add an additional layer of potential complication to the usability process. To avoid potential visitor confusion and the possibility for errors, it is important that any login process requires little or no thought on the part of the site visitor.

Once logged in, you must be sure that visitors are able to find the information they want and expect to find. My Account pages need to provide visitors with access and ability to view and change personal information, as necessary.

Login Access

Access to any login page (or the login form itself) should be available consistently across all pages of the site. Be sure the form or link is obvious and easily differentiated from other areas of the web page.

Security

If the information behind your login contains sensitive data, you need to use the appropriate security protocols, assuring visitors that that you take their information's security seriously.

Registration

If visitors are not already registered a link to a new user registration form should be present. It's also smart to have a global link to "register" for any new visitors to the site.

Account benefits

Non registered visitors should be treated to benefits of account registration. This information should be located on the same page as the new user registration form.

Lost password

All login forms should contain an option to reclaim passwords and/or username should they have been forgotten. This information must also be passed securely.

Remember me

You can provide additional convenience (though less security) by giving visitors the option of checking a "remember me" box which will allow them to stay logged in indefinitely.

Privacy

Provide a link to your sites privacy information/policy near the login form submit button or email field. This gives your visitors confidence that you will treat their information with respect.

Status

The visitor's "logged in" status should be displayed at all times with a ready access to logout at their convenience. When additional security is necessary it's a good idea to automatically log them out after a set period of inactivity.

Change info

Once logged in, visitors should have access to change their user information, including usernames, passwords, contact info, payment details, etc.

Change confirmation

Once the visitor has submitted their information to be changed, provide a confirmation screen that shows the old and new info. This prevents errors and helps insure information remains accurate.

Financial details

Provide links to relevant financial information such as transaction history, invoices, balances, payment methods, etc. Provide printable version of this information.

Up-sell opportunities

Visitors that are logged in provide you an interested, captive audience. Consider discreetly utilizing up-sell opportunities - without being overbearing.

Subscribed services

Provide visitors access to the information/services to which they are subscribed. Also provide additional subscription options, if applicable.

Information management

Allow users to change the way they receive information, providing alternate methods such as snail mail, HTML or text based emails or to turning off communication entirely.

When visitors create an account with you they are making a commitment to you to enjoy the services or information that you provide. It's important not to let the usability process break down after visitors are committed. In fact, it's even more important to treat registered visitors respectfully and appropriately, ensuring they have access to the information they need. This develops long-term relationships and keeps them coming back.

You put up a website to attract clients for your professional service business. Maybe you even put up a sales letter - a solo web page designed to promote an information product, tangible product, or seminar.

And so far...nothing! No takers. No sign-ups for your ezine. What's going on?

(1) Get solid evidence that people want your product -- and will buy it online.

Even on eBay and craigslist, some products go unsold. Some markets don't buy online, download ebooks or listen to mp3 files: they shop in brick and mortar stores, buy books at Borders and listen to CDs.

(2) Make sure you have targeted traffic coming to your site.

If you have no traffic...well, there's your answer. But not all traffic is equally valuable. Your keywords, positioning or referral site may be attracting visitors who are outside your target market.

(3) Encourage each visitor to begin building a relationship with you.

Often visitors won't buy on a first visit. So you need to invite them to sign up for an ezine, an ecourse, or even a downloadable manual. Some people read my ezine for over a year before they buy from me.

(4) Showcase unique, meaningful benefits for your target market.

Many professionals focus on how they deliver the service instead of how clients feel about their new lives. And you need to tell readers why you're unique - why nobody else can make the same offer.

(5) Make it easy for your visitors to say yes.

Believe it or not, when visiting other people's sites, I often have to hunt around for an order form when I'm eager, even desperate, to get my hands on a product. Ask visitors to buy...and consider adding some bright red arrows to point them in the right direction.

(6) Create a sense of urgency.

Ideally, your product or service reaches readers by connecting to their pain and their toughest challenges. But you also need to suggest reasons for buying today - not next week, not later.

(7) Test...and test some more. For example:

Test 2 or 3 versions of your headline. Sometimes a news-oriented headline actually works better than a sales-oriented headline or vice versa.

Test backgrounds. I once tripled sign-ups to my ezine by changing the background color.

Test the small stuff. Once I compared two google adwords ads. I changed the spelling of one word in the headline - from midlife to mid-life. The hyphenated version attracted 40% more clickthroughs. Go figure.

Bottom Line: Even when experts create your marketing message, you need to keep evaluating the effectiveness of your marketing materials, especially your website. The Internet gurus share one passion: testing and revising. They're constantly enhancing their sites and their messages. And the rest of us need to do the same.

There are many individuals across the nation that dream about creating a profitable website in order to add an additional income stream to their household or so that they can use the website to work from home on their own terms for their own business. The funny thing is that creating a profitable web business is already a reality for thousands of individuals across the nation and millions of individuals around the world.

So what is it that they know that you do not know? Creating a profitable website takes a great deal of time, effort, and innovation for the website to succeed and create an income for the individual that created it. A great deal of time if you intend to pay all your bills with it that is!

There are 5 steps that you must follow in order to create a profitable website that has the ability to provide a decent income for the creator. The first thing that you must do, like any entrepreneur, is come up with an idea for what type of website you would like to create. With the fluidity of the internet, the possibilities are virtually endless when it comes to what type of website to create and how to design the website to be appealing to the individuals you are trying to attract.

The next thing that you will need to determine is how you would like to make this website profitable. There are a number of different ways that you can use to make a website into a profitable enterprise, including selling a product, selling a service, becoming an affiliate marketer, or create some type of membership community. Websites that are unique and innovative are generally the ones that are mostly the best received and tend to generate their creators the largest incomes.

After the type of website has been determined, it is time to design the website and create the content of the website. The content of the website should be concise and well thought out as well as free of any grammatical or spelling errors. The intent of the content of a profitable web business is to keep the visitor's attention long enough for you to sell them your product, your service, or persuade them to travel on to another company's website as a referral.

The next step to take in creating a profitable website is to determine how you are going to market your website. Individuals that create websites that are intended to be used for affiliate marketing will still need to market their website in order to attract individuals that they can use as referrals to the other company's website. There are nearly a dozen different marketing techniques that can be used on the internet and, in some cases - multiple marketing methods can be used in order to expand the number of individuals who see the website, helping it to become a profitable website much more quickly.

The last step in creating a profitable web business is continuing to review, revamp, and revise your website so that the information remains current and relevant to the needs of the visitors to your website. By following these 5 steps for creating a profitable website, you should be able create a profitable web business that you can eventually make your full time job if that is what you are going after.