Your Small Business Website doesn't have to be a challenge. You'll be able to get it up and running without a professional web-designer, you'll be able to describe you're unique value proposition, and you'll have an offer waiting to bring in business that already believes your solution is the correct one for them.

One of the biggest myths about creating a website is that you have to use a web-designer. Designers can bring a great service, but your goal is to make information available and to interest clients in your products and services. To leverage this, you should look for a templated site. Simply put, that means you pick out a predesigned website and make a few customizations that are appropriate for your business. Usually you have hundreds of choices from which to choose. Then you add your images, upload your logo; and more importantly use your voice to communicate. Quick and dirty in the world of websites can be worth more than you ever thought.

Give them a reason to pick your business over the competition. Price isn't the only comparison people are looking for. And sometimes you don't want to compete on price-it limits your audience. Do some research on your clients. How do they search for your product or service? Are you saving people time and stress? Could your value be in the way you integrate with something they are already doing? Formulate your 'sweet spot' in the industry and broadcast it. This is the one piece of information that you can't afford to not include on your website. Make it the central message and use your features and benefits to back it up.

State your offer! You've got their attention now make them an offer. So often a company puts so much energy and effort into their website, but they forget to ask for the sale. Whether you are selling products or services, you must give them explicit instructions about their next step. Should they sign up for a newsletter? Download a report? Call for an appointment? Customers love simple directions for the next step. Present your features and benefits and then drive them into a sale. Otherwise you're leaving money on the table.

So you've made the offer. They identify with the features and benefits, but how do they know that this is really for them? You need to offer proof. This could be a video on youtube demonstrating the actual benefit or perhaps testimonials from your customers. This is big because you've led them down the path of searching and research. Make sure they know that they have chosen correctly. You ease their mind and add third-party credibility to your site's visitors by including statements from like-minded customers.

Many times small business owners are fearful of their website. They don't know what it requires to set up a website or what it needs to include. Taking action can be as simple as finding an easily editable templated site that you can quickly customize, broadcasting your unique value statement, asking for the sale, and providing credibility from others. Erase the fear and profit from your small business website.

Sites that require users to log in to access certain information and/or purchase products add an additional layer of potential complication to the usability process. To avoid potential visitor confusion and the possibility for errors, it is important that any login process requires little or no thought on the part of the site visitor.

Once logged in, you must be sure that visitors are able to find the information they want and expect to find. My Account pages need to provide visitors with access and ability to view and change personal information, as necessary.

Login Access

Access to any login page (or the login form itself) should be available consistently across all pages of the site. Be sure the form or link is obvious and easily differentiated from other areas of the web page.

Security

If the information behind your login contains sensitive data, you need to use the appropriate security protocols, assuring visitors that that you take their information's security seriously.

Registration

If visitors are not already registered a link to a new user registration form should be present. It's also smart to have a global link to "register" for any new visitors to the site.

Account benefits

Non registered visitors should be treated to benefits of account registration. This information should be located on the same page as the new user registration form.

Lost password

All login forms should contain an option to reclaim passwords and/or username should they have been forgotten. This information must also be passed securely.

Remember me

You can provide additional convenience (though less security) by giving visitors the option of checking a "remember me" box which will allow them to stay logged in indefinitely.

Privacy

Provide a link to your sites privacy information/policy near the login form submit button or email field. This gives your visitors confidence that you will treat their information with respect.

Status

The visitor's "logged in" status should be displayed at all times with a ready access to logout at their convenience. When additional security is necessary it's a good idea to automatically log them out after a set period of inactivity.

Change info

Once logged in, visitors should have access to change their user information, including usernames, passwords, contact info, payment details, etc.

Change confirmation

Once the visitor has submitted their information to be changed, provide a confirmation screen that shows the old and new info. This prevents errors and helps insure information remains accurate.

Financial details

Provide links to relevant financial information such as transaction history, invoices, balances, payment methods, etc. Provide printable version of this information.

Up-sell opportunities

Visitors that are logged in provide you an interested, captive audience. Consider discreetly utilizing up-sell opportunities - without being overbearing.

Subscribed services

Provide visitors access to the information/services to which they are subscribed. Also provide additional subscription options, if applicable.

Information management

Allow users to change the way they receive information, providing alternate methods such as snail mail, HTML or text based emails or to turning off communication entirely.

When visitors create an account with you they are making a commitment to you to enjoy the services or information that you provide. It's important not to let the usability process break down after visitors are committed. In fact, it's even more important to treat registered visitors respectfully and appropriately, ensuring they have access to the information they need. This develops long-term relationships and keeps them coming back.

Looking for a way to attract more attention to your website? Offer a fresh face and new content on a regular basis and you'll find people will check back to see what's new and you'll have a tool to measure what attracts and what doesn't. Here's how to do it.

Your website homepage is your front door through which online browsers come to visit your business. Static, never-changing content is no more interesting to a returning visitor than a book they have already read. To keep your audience captivated and coming back you need to make your home on the web inviting and interesting.

Present a Dynamic Home Page

One way that you can present changing home page content is to design ten to twelve unique pages with different content and then rotate them every month. Take a couple of weeks to design different ideas and images. Create page promotions that include a message that is timeless or that has a seasonal or timely announcement such as "Holiday Specials." When you consider different features for your home page and when it should be placed you're forced to look closely at at your marketing strategy over a one year period. This will save you a lot of time since you then won't have to think about your content through the year. It also allows you to plan your offers and gather the necessary content.

A web developer can put your home pages on a rotating script or use an automatic timer. You can then rotate your home pages to highlight a new tip every month or to promote a featured product. The home page of your website is much like the front cover of a magazine. People want to see a home page that has different photos and content at least every month, preferably every week. You won't want all of the content of your website to be featured on the page as this will overwhelm your website visitors. So choose one or two features to highlight each month. The rest of your website content should be well organized within the rest of the pages of your site. When you're ready to update your home page you simply grab content from your internal pages. This way you're not having to create new content. You're just reorganizing your existing content so that it feels new to your visitors.

Don't Change Your Home Page Too Often:

Even though you want your website to be new and dynamic you also don't want to change it too often. People take comfort from their favorite websites and want them to be familiar. If you change your home page too often or too much you may create confusion or give people the feel that someone else has taken over your site. You could also compromise your positioning in search engines. So maintain some consistency.

When you make changes to graphics or content it shouldn't make a major change to the way your website looks and feels. Regular visitors should be able to find the same information that they've always found on your home page and in the same place. As a rule, the headers and navigation tools on your page shouldn't ever change without a complete redesign and announcing that to your visitors. Change content and images with other content and images while maintaining the sites original functionality. Home pages that are consistent lend a feeling of comfort to users. If your customers learn to expect consistency they'll also learn to rely on your quality customer service. If you're a small online business, gaining your customer's trust is your most important step to success.

The Benefits of a Flexible Home Page

A flexible home page lets you test your off line marketing efforts. Before you spend money on a magazine or newspaper ad you can test it out on your website. You'll be able to see how people react to the ad. It will let you determine which featured products attract the most interest. You can also determine which graphics generate the most attraction. Web analytics software (Google Analytics is great and free to use) can provide you with this type of information. It will help you obtain marketing data that is detailed and precise. You can see which graphics people have clicked on as well as what web page they were on just before they left your website.

Once you've mastered the technique of updating your home page, while at the same time keeping the core content the same, you'll be well on your way to recognizing the benefits of a flexible home page.