Sites that require users to log in to access certain information and/or purchase products add an additional layer of potential complication to the usability process. To avoid potential visitor confusion and the possibility for errors, it is important that any login process requires little or no thought on the part of the site visitor.

Once logged in, you must be sure that visitors are able to find the information they want and expect to find. My Account pages need to provide visitors with access and ability to view and change personal information, as necessary.

Login Access

Access to any login page (or the login form itself) should be available consistently across all pages of the site. Be sure the form or link is obvious and easily differentiated from other areas of the web page.

Security

If the information behind your login contains sensitive data, you need to use the appropriate security protocols, assuring visitors that that you take their information's security seriously.

Registration

If visitors are not already registered a link to a new user registration form should be present. It's also smart to have a global link to "register" for any new visitors to the site.

Account benefits

Non registered visitors should be treated to benefits of account registration. This information should be located on the same page as the new user registration form.

Lost password

All login forms should contain an option to reclaim passwords and/or username should they have been forgotten. This information must also be passed securely.

Remember me

You can provide additional convenience (though less security) by giving visitors the option of checking a "remember me" box which will allow them to stay logged in indefinitely.

Privacy

Provide a link to your sites privacy information/policy near the login form submit button or email field. This gives your visitors confidence that you will treat their information with respect.

Status

The visitor's "logged in" status should be displayed at all times with a ready access to logout at their convenience. When additional security is necessary it's a good idea to automatically log them out after a set period of inactivity.

Change info

Once logged in, visitors should have access to change their user information, including usernames, passwords, contact info, payment details, etc.

Change confirmation

Once the visitor has submitted their information to be changed, provide a confirmation screen that shows the old and new info. This prevents errors and helps insure information remains accurate.

Financial details

Provide links to relevant financial information such as transaction history, invoices, balances, payment methods, etc. Provide printable version of this information.

Up-sell opportunities

Visitors that are logged in provide you an interested, captive audience. Consider discreetly utilizing up-sell opportunities - without being overbearing.

Subscribed services

Provide visitors access to the information/services to which they are subscribed. Also provide additional subscription options, if applicable.

Information management

Allow users to change the way they receive information, providing alternate methods such as snail mail, HTML or text based emails or to turning off communication entirely.

When visitors create an account with you they are making a commitment to you to enjoy the services or information that you provide. It's important not to let the usability process break down after visitors are committed. In fact, it's even more important to treat registered visitors respectfully and appropriately, ensuring they have access to the information they need. This develops long-term relationships and keeps them coming back.

For better managing your custom design website, there are two types of Content Management Systems that you can choose from: the paid CMS and the open source CMS that you can have for free.

There isn't necessarily any best CMS in the online world today, there are only popular Content Management Systems. Here are some of them:

• Drupal

Drupal would seem to be one of the more advanced open source CMS available for download today. Being open source, thousands of people contribute to its development, and you will find no trouble at all finding a web programmer who knows Drupal, or finding a community of programmers who can troubleshoot your Drupal CMS just in case.

• MamboServer

Mambo is another popular open source CMS that is free for downloading and extremely easy to set up. Its main edge is that its system is scalable and you can actually incorporate it into the whole spectrum of custom web site design - from the really simple sites to the large company-owned sites. You can use Mambo to manage your advertisements or syndicate your content, among other things.

• Open CMS

• Joomla!

• Typo3

Typo 3 is another of those open source systems, although it is designed more for enterprise-level applications like corporate intranet. It addresses issues like branding, version control and maintaining templates in an application.

In choosing which content management system to incorporate to your website, regardless if it's free or open source, one of the key things to keep consider are your custom web design needs, and nothing else.

The thing about computer languages is that there is some weird heaviness on the actual work involved. People are scared of by codes and although they see the power, they just can't seem to get going because they have no idea where to start.

That is where training comes in. And of course, fun training. You need to be taken by hand and shown exactly what you need to do, where you need to do it, and when you need to take the right action.

The funny thing about CSS is that it allows you to create your website in the fraction of the time when you would do it using tables. It's hard to believe, but still after all these years of promotion for CSS people (and companies!) still heavily rely on tables for layout. They have no idea that they are simply wasting time on old techniques that will be useless in a matter of time.

So where do you need to pay attention on when you are looking for a CSS Guide?

1. The Teacher

The number one thing you need to be sure of is that your teacher knows where he or she is talking about. Why is he or she teaching about Cascading Stylesheet, because they need to from their boss? Because they think they can teach, no matter the subject?

Think of that, how many teachers are only "teaching" stuff, and never practice it their own? Ask yourself "why" are you teaching you me this. Are you the best in the field? Where did you get your knowledge from?

2. Teaching Style

So the teacher may be a great person, has all the required skills, has a passion for the subject and knows about everything of it. But can your teacher deliver? Does he or she KNOW how to explain things? How to take you by hand and show you step-by-step how things work?

Is it fun to follow along with the teacher? CSS is one of those topics that can become boring easily when it's only discussed in a technical way. Make sure you know what you can expect!

An even more important thing is cutting right to the case. You don't want to end up with all kind of knowledge that you will never use in practice. It simply isn't useful to learn every possible css style there is when you just get started. And this brings us to the third point you need to pay attention on when you are looking for a css guide.

3. Teaching / learning speed

Can you keep up with the course? Does your teacher decide the speed, or do you? Of course a great way to follow a course is one that allows you to define your own speed. Home study courses and guides are wonderful for that.

4. Delivery

How is your guide delivered? Are you somebody that likes to read, follow along with a training video or both? Decide what you like, training videos are great, because they allow you to follow along in a real life situation. This means hands on practice, which is exactly what you need if you want to become good in CSS.

5. Contents

Last but not least, content. What is discussed in the guide? What is marked as important? Do you get a total reference, or do you know you don't need that, that the real thing you need is a hands on course with day-to-day subjects? Decide what you want to know, just the basics, how to create full layouts, or just how to create a menu using 100% CSS.

It's up to you now, decide what you need, you know how important the 5 above points are, and where you need to pay attention on. And one last tip, make sure you get some preview videos or sample chapter before following any course, it can save you a lot of time and money at the same time.

Hilco van der Meer
CSS Expert